Terms and Conditions
TERMS OF TRADE
UK and International Deliveries:
For overseas customers we ship from the UK Royal Mail and for the EU an International recorded and signed for service. For customers in other locations we ship by DHL, FedEx or UPS.
All deliveries must be signed for and any customs charges imposed are the responsibility of the buyer. We cannot control the duty as that is not a delivery charge but a local tax.
Incorrect Delivery Details:
It is the customer’s responsibility to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us due to an address error we are not obliged to re-send at our expense, however a redelivery at our standard rate will be offered or a refund less the postal expense on receipt of the returned parcel.
Pretty Hair shall not be liable for delay or failure to deliver or perform due to any cause beyond its reasonable control, or for Acts of God, acts of Buyer, acts of any governmental authority, strikes or other labour disturbances, delays in transportation, fuel or energy shortages, or inability to obtain necessary components, services, or facilities from usual sources.
In the unlikely event a parcel is delayed with Royal Mail we will work with you to trace and locate the parcel as promptly as possible.
PLEASE NOTE: We are unable to report an item as missing until 15 working days after original shipment date.
We are therefore unable to deem an item as lost until this time and will not refund or replace until 15 working days from original shipment date has passed within the UK. For items sent overseas is not deemed to be lost or delayed until at least 25 working days have passed.
Returns and Exchanges:
If an item is unsuitable you may return to Pretty Hair as we operate a “no quibble” 14 day money back return or exchange policy.
To return items for a refund or exchange you must email us at email@example.com to let us know of your intent to return an order.
We ask that all goods are in saleable condition and the hair products have not have been used or handled, example; brushed, worn, labels removed etc, for health and hygiene reasons.
We do not recommend colouring or silver shampoo any of our human hair product as they have all been through a harsh chemical process. If you do decide to go ahead and colour the hair all guarantees are voided and we will not accept hair back to be tested if you think that the hair is faulty as you have made a change to the original condition of the product sold. Our suppliers refuse to test any hair that has been coloured/altered in any way.
All postage costs must be paid by the buyer for the return of items and if an exchange is required the buyer must pay all postage costs for the postage of the new item.
All exchanges/refunds must be posted back to us within 14 days of the delivery date for refunds to Pretty Hair, 310 Parmenterfate Court, St John Street, Norwich NR11PF, United Kingdom. Refunds will be reversed back to the original method of payment only. Any returns received after 14 days of the delivery date will be issued with a credit note only. No returns will be accepted after 28 days of delivery date.
All hair returned for refund or exchange must be in the original packaging and unopened otherwise a 8% restocking charge will be made. If hair is in un-saleable condition the exchange/refund will not be accepted and the buyer will be responsible for the cost of returning the item(s) back. Clip in extensions are non returnable if they are removed from packaging ties, this is due to hygiene reasons.
Please send all exchanged/refunded items via a recorded/trackable delivery method as we are not responsible for any packages that are not received. If the return is due to an error made by Pretty Hair, all related postage will be refunded. This returns policy does not affect your statutory rights. We DO NOT accept any responsibility for goods not returned to us. In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 14 working days following receipt of the item(s), as long as all goods are returned unused and unopened and are fit for re-sale.
Returns – Faulty Goods:
If hair extensions appear faulty due to quality issues, the fault must be reported to us within 1 month of the purchase date due to human hair being a consumable item during wear.
We will require any faulty hair back in full for testing and examination.
Hair must be received by us within 7 days of the reported date before any further damage can occur. If no fault is present, or the hair has been damaged in any way by the customer due to poor application or aftercare, the goods will be returned to the customer and customerand we will not refund or replace the goods.
We recommend the use of our own brand hair care products on all of our extensions. We refuse the right for a refund if our products have not been used to maintain the hair.
We recommend only our specifically designed hair care products to help maintain the life of your hair extensions. Refunds or exchanges given for faulty hair extensions will only be given to the equivalent or value of hair received by us. By accepting these T&C’s when registering and purchasing goods from Pretty Hair you are agreeing to abide by our Terms & conditions of Sale.
Due to the lack of control we have over application and operation procedures for the use of glue, glue gun, and other application products, our manufacturers and Pretty Hair cannot accept any responsibility whatsoever for any damage or injury caused to third parties. The purchaser must determine if the glue, glue gun, colours or any other products are suitable for their particular requirements prior to application. All products are intended for professional use only and advise a full consultation with all clients prior to installation.
Our human hair products and Tools are of Indian, Asian, Russian & Chinese origin, and we aim to maintain the highest possible standards at all times. We do not accept responsibilty for any alterations made to our hair after purchase.